At Byisha.com Online Shop, we are committed to ensuring your satisfaction with our products and services. We understand that there may be situations where a refund or exchange is necessary, and we aim to make this process as transparent and hassle-free as possible. Please take a moment to review our refund policy outlined below:
1. Eligibility for Refunds:
You may be eligible for a refund or exchange if you have received a damaged, defective, or incorrect item.
Perishable items such as fresh produce, dairy, and frozen goods, etc., cannot be refunded, but we will gladly replace them if they are damaged or spoiled at the time of delivery or pickup.
Refund requests must be made within seven (7) days of receiving your order.
2. Initiating a Refund:
To request a refund, please contact our customer support team via phone or email. Provide your order number, details of the issue, and, if possible, photographic evidence of the problem.
Our team will review your request and may require additional information to process your refund.
3. Refund Process:
Once your refund request is approved, we will process the refund to the original payment method used for the purchase.
Refunds may take up to 5-10 business days to reflect in your account, depending on your bank or payment processor.
4. Non-Refundable Items:
Vegetable, Fruits, Gift cards and promotional items are non-refundable.
We do not offer refunds for items that have been opened, used, or partially consumed.
5. Returns and Exchanges:
For items that are eligible for a refund, you may choose to receive a replacement or a refund to your original payment method.
In the case of a replacement, we will arrange for a convenient time for pickup or delivery.
6. Return Shipping Fees:
Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
7. Cancellation Policy:
Orders can be canceled before they are shipped or prepared for pickup. Once an order is processed, it cannot be canceled, but it may be eligible for a refund as per this policy.
8. Contact Us:
If you have any questions or concerns regarding our refund policy or the status of your refund request, please do not hesitate to reach out to our customer support team. We are here to assist you.
9. Policy Updates:
Byisha.com Online Shop reserves the right to modify or update this refund policy at any time. Any changes will be communicated on our website and will apply to future orders.
We appreciate your trust in Byisha.com Online Shop, and we strive to provide you with the highest quality products and customer service. Your satisfaction is our priority, and we aim to address any issues promptly and fairly through our refund policy. Thank you for choosing Byisha.com Online Shop for your shopping needs.
